Question 1

Terms and Conditions

Accepted Answer

All sales are final.
 
No refunds, exchanges can only be made on new unused hair within 3 days of receipt.
 
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. When purchasing products in store, we is different from your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

Question 2

Exchange Policy

Accepted Answer

No returns, refunds, or exchanges all products are sold as is.
 
All BGlam Hair, we sell stock that's available in the salon, if its available on our site, its in our salon. If you would like to examine hair before purchase please purchase in the salon so you can examine the hair before purchase.
 
At Bglam Hair, we maintain a high level of quality assurance with our human hair products. We perform a rigorous process to make sure you are receiving the best quality product possible. Our natural hair collection is made with real human hair. Each individual bundle comes from a separate donor. 
Due to this process, we cannot guarantee perfect hair. There will be slight variations in our hair's texture, curl pattern and color. Our natural curl patterns range from straight body to kinky coil while the color can range from natural dark brown to light brown hues. Due to the nature and sensitivity to sanitization of our products, there are no refunds or exchanges on used, worn or manipulated hair.
 
No Refunds, ALL SALES ARE FINAL

Question 3

Shipping

Accepted Answer

Shipping can take up to 1-3 days to process. After we drop the shipment off to the facility we are not liable for lost, late or stolen shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind, holidays do not count as a business day and should be considered when calculating shipping times. 
 
The purchaser's name and address must match the shipping address or the order will be canceled and refunded. Please check all shipping information throughly before placing a order. Incomplete or incorrect address information has been a major cause in shipment delays in the past. Make sure to include (address, apt#, etc.) needed to deliver your package to the proper address. Your order will be shipped to the address you provide, if it"s the incorrect address BGlam won't be liable for the lost package.
 
To prevent fraudulent transactions, for orders that exceed $700. We require the customer to send a confirmation purchase email. Please include a statement saying that you made this purchase, the purchase order number, name, address and a photo copy Id to tonyabglam.com to confirm the order. The order will be shipped after confirmation email is received.
 
Signature confirmation is required on all shipped orders for tracking and security. You will receive a tracking number via email after the order is placed. When receiving the package, you will need to sign to receive the package. 
 
Our purchase online then pick up in store option is free. You can choose this option at check out. When your order is ready for pick up we will call or send a confirmation email stating that your order is ready for pick up.
 
When purchasing online with shipping. You will receive a confirmation email with a tracking number when your order is shipped. Please allow each order time to be processed and shipped which could take up to 3 days depending on stock some items can ship same or next day. Sale orders will be shipped in the order in which they were received. Sale items may take longer to ship due to volume and demand.
 
Can I purchase a order online with my name then ship it to a diferent name and address? No, both addresses must match the credit card used to make the payment. We will not process or ship orders to any address other than the purchase's address.
 
All sales are final, exchanges on new or unused hair can be made within 3 days of receipt of hair. No exchanges on used hair.
 
Additional insurance can be added at an additional rate but must be requested at the time of purchase,
 
Bglam Hair will not be liable to replace or refund lost or stolen orders. After the package is dropped off at the shipping facility its out of our control.
 
For more information please contact us via email at tonyabglam@gmail.com

Question 4

Customer Service

Accepted Answer

Please direct all customer service inquiries to Tonyabglam@gmail.com. Please allow 24-72hrs for a response. 
 
If your concern is concerning hair extension or wigs within 3 days after purchase. Please refer to our FAQ's page.

Question 5

Appointments, walk-ins & squeeze me ins"

Accepted Answer

Appointments must be booked online under the service tab. We require a non-refundable deposit fee for each service. The appoinment can be rescheduled once within 72hrs of appointment. If the appointment is canceled the deposit fee will be non-refundable and can't be used toward future appointments.
 
After two reschedule, cancelation or no show appointments, the client can no longer book service with BGlam Hair.
 
Do you accept walk-ins? Yes we do sometimes have avilability however you will need to call for availability.
 
All last minute squeeze me in appointments require a $50 up charge. Please call to discuss availibilty before booking this appointment. The deposit for this service is a non-refundable deposit of $50.

Question 6

Services provided

Accepted Answer

BGlam Hair will not be liable for any damage to hair from services performed especially color, weaves, lace or allergies. Customers are resposible to maintian their hair after any and all services provided. Services using glue or Got 2b glue products should be handled with caution and removed by a professional.
 
We recommend taking the proper professional precautions during and after your install. All installs, especially weaves should be shampooed and removed professionally.

Question 7

Product availabilty & same day pickup

Accepted Answer

Same day pick up is available in salon. You can purchase online then choose the pick up in store option or call to see if the product you want is available. We sometimes sell out of hair extensions and wigs however we restock frequently. 
 
Prices, specifications and availability of hair and products are subject to change without notice. Inventory is updated by the end of the day. If a item is purchased online but the stock is sold in salon. We will inform the customer then either refund the order or give an option to choose another product of the same value.
 
In store prices may vary from online prices. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Question 8

In store purchase & pickup

Accepted Answer

We keep hair in stock for same day pick up however we sometimes sell out. Please call to confirm we have what you are looking for. Then we will scedule a time for pick up.
 
Please order online then choose the pick up in store option or you can pay athre the time of purchase with Cash or Zelle. 
 
Can I place a order online then have someone esle to pick it up? No, online store pick up orders can onlly be picked by the purchaser of the order. All pick up orders require a valid Id that match the name of the purchaser. 
 
A valid Id must be shown when making a purchase using a creidit card, paypal, square etc. During the transaction we will need to copy your name, Id number and you will need to sign the return policy waiver

Question 9

BGlam raw verses chemically treated Hair

Accepted Answer

Why we choose QUALITY over QUANTITY for our hair extensions and products? We value are customers as we value what they value! 
 
BGlam Raw Hair is real natural human hair with no chemical process. Each bundle comes from a different donor and can vary in texture, curl pattern and color. The hair isn't as soft as chemical treated hair but the llife span and longevity of raw hair will last way longer than chemically treated hair. The lifespan has been proven through our Google reviews to last 3-5yrs. 
 
Chemical treated hair is much softer and the variations in texture, curl pattern and color are the same. The life span is usually 6months to a year. 
 
Which one would you decide?

Question 10

Hair Care Instructions

Accepted Answer

BGlam Hair extensions are made using natural human hair. Each bundle comes from a differnt donor so the hair can vary in texture, curl pattern and color. Through our customer testimonials, our hair have been proven to last up to 3-5yrs. Most of those clustomers follwed these care instructions to acheive the best results.
 
These are the essential products needed to care for our hair products. We recommend using our curly shampoo, conditioner, keratin leave in and moraccan serum products to achieve the best results in caring for the hair. Our products are thermal protectants and infused with essential nutrients to care for the hair while protecting it's natural curl pattern from heat damage. 
 
When straightening or styling the hair, always use a thermal protectant on the hair, this will protect the hair from heat damage. 
 
Ready to revert the hair back to it's natural curl pattern?
Brush dry hair removing any tangles before rinsing. Apply a small amount of shampoo onto the hair then brush through to the ends, rinse and repeat shampoo process. Apply conditioner, brush through to the ends then rinse throughly until all white foam is removed from the hair.
 
FYI, if this process is done at home, it"s best to shampoo the hair while in the shower. The water pressure is stronger and will help remove soap suds better. If the hair isn't rinsed properly it can cause the hair to shed and tangle, make sure all suds are removed. After conditioning the hair add leave in and serum. This will add keratin, moisture, shine and prevent frizz to achieve the best results.
 
FYI please consult with a professional when shampooing lace wigs, lace frontals and lace closures.

Question 11

How to manage BGlam Hair Extensions to achieve the best results.

Accepted Answer

BGlam Hair extensions are made using natural human hair. Each bundle comes from a differnt donor so the hair can vary in texture, curl pattern and color. Through our customer testimonials, our hair have been proven to last up to 3-5yrs. Most of those clustomers follwed these care instructions to acheive the best results.
 
These are the essential products needed to care for our hair products. We recommend using our curly shampoo, conditioner, keratin leave in and moraccan serum products to achieve the best results in caring for the hair. Our products are thermal protectants and infused with essential nutrients to care for the hair while protecting it's natural curl pattern from heat damage. 
 
When straightening or styling the hair, always use a thermal protectant on the hair, this will protect the hair from heat damage. 
 
Ready to revert the hair back to it's natural curl pattern?
Brush dry hair removing any tangles before rinsing. Apply a small amount of shampoo onto the hair then brush through to the ends, rinse and repeat shampoo process. Apply conditioner, brush through to the ends then rinse throughly until all white foam is removed from the hair.
 
FYI, if this process is done at home, it"s best to shampoo the hair while in the shower. The water pressure is stronger and will help remove soap suds better. If the hair isn't rinsed properly it can cause the hair to shed and tangle, make sure all suds are removed. After conditioning the hair add leave in and serum. This will add keratin, moisture, shine and prevent frizz to achieve the best results.
 
FYI please consult with a professional when shampooing lace wigs, lace frontals and lace closures.

Question 12

Hours of operation

Accepted Answer

Sunday - CLOSED
 
Monday - CLOSED
 
Tuesday - 12-6pm
 
Wednesday - CLOSED
 
Thursday - 12:30-7:30Pm
 
Friday - 12:30-8pm
 
Saturday 12:30-4:30pm

Question 13

Why are lace hair pieces so delicate?

Accepted Answer

Yes, lace products are reusable however please consider the delicacy of hair and lace.
 
Lace hair pieces are very delicate. They won't last as long as hair extensions. Depending on the care of the lace will determine how long the lace will last. The hair on the lace product must stay moisturized with a leave in conditioner and minimum water. These pieces were purposely made for theatrical purpose and arent made for longevity.
 
We recommend professional bleaching of the knots.The hair on these lace products are looped through the mini wholes of the lace, then knotted. In order to achieve the most natural results, the knots must be bleached. The loop of the hair is then processed to a natural brown or blonde color for the purpose of knott disappearence in the lace. If the color is overprocessed, the knots will begin popping and shedding causing the lace piece to shed and tangle. 
 
Always take these notes into accountability when handling your lace frontals, lace closures and lace wigs.
 
You can also bald the lace piece in several other ways by scratching, combing, and brushing with a bristle brush excessively. Always keep the hair hydrated.
 
We recommend BGlam Leave in conditioner and serum.

Question 14

How long do lace hair pieces last?

Accepted Answer

All lace hair pieces are sold as is.They are very delicate, not long lasting and serviced by professional license stylist. In order to acheive the allusion of a natural hair scalp, it's best to bleach the knots, tint the lace and pluck the hairline. These manipulations affect the life span of the lace, eventually causing the hair piece to shed, bald, matte or even tear. All lace products are final sale ,with no exchange or refund. Bglam Hair, will not be liable for the life span of any lace product.
 
Please read our hair care instructions for more details!

Question 15

What type of wigs do BGlam Hair sell?

Accepted Answer

BGlam Wig options
 
Custom made machine wig: this wig is custom made and require a consultation before wig constructing. The proper head measurements will need to be taken in order to assure the wig will fit properly  to your head. The wig is then constructed on our industrial sewing machine. During the consultation, you will choose the lace piece, hair texture/pattern, the length and style. This wig will have longer longevity due to how its constructed but the lace will eventually need to be replaced and it will need proper maintence.
 
Medical wigs /Cranial Prosthesis: these wigs are custom manufactured and will require a consultation. This type of wig is mostly made for women with hair loss. The wig cap is specially manufactered with thin skin material and ventalation acoording to each person's hair condition or needs. During the consultation the customer will choose the curl pattern, texture and length of desired hair style, measurements will be taken for manufacturer mold and completion dates will be discussed. Full payment will be due at the time of consultation to start the process.
Our human hair selection curl patterns range from straight to kinky Coil.

Question 16

Can i color BGlam Hair ?

Accepted Answer

Yes, the hair can be colored however we recommend getting a professional color service to acheive the best quality results. Our extensions are wefted with natural human hair.
 
When receiving a order, our team take the necessary steps to make sure color and curl pattern match as much as possible depending on whats available in stock. Our hair is real human hair and can vary in texture, curl pattern and color. If your considering coloring your extensions be sure to request light brown hair in the notes at checkout.
 
BGlam Hair is not liable for what happens to the hair after its used, styled, colored etc. Our guarantee ends when the hair is manipulated. We send our hair through a rigorous process of sanitization to check for dry, shedding and tangling before retailing to our customers.

FAQ